Overview of Call Center Services Call center services offer a comprehensive solution for managing customer interactions essential for businesses, especially during the holiday season. The call center services can be divided into two primary categories: inbound and outbound call centers. Inbound call centers focus on receiving and addressing customer inquiries, support requests, and order placements. […]
Tag Archives: contact center
Boost Your Business with Inbound and Outbound Calling
Want to know how to boost your business? Read now and find out how inbound and outbound calling can do that for you!
Reducing Average Handle Time in a Contact Center
Average Handle Time (AHT) is critical to measure the efficiency of a contact center. AHT is the calculation of the average period of contact between an agent and a customer. The seemingly simple measurement of time will help improve the productivity of the center. Additionally, customer satisfaction is more likely to get better after learning […]
Everything You Need to Know About Contact Centers
Contact centers handle incoming and outgoing phone calls with a team of agents (or advisors). These centers help businesses with customer support, telemarketing, market research, handling queries, and much more. Moreover, the agents help with company image as they resolve issues to create a happier, stronger customer base. KPI Connect Solutions Inc. was founded in […]