KPI Connect Services

All of KPI Connect's Contact Center Services are delivered using our Contact Ecosystem model on our integrated, Unified Communication Platform. This model is incredibly flexible, allowing for easy scaling up or down to meet your specific needs.

You can be confident that our agents, equipped with the latest and most effective training and resources, will represent your brand to the highest standard and offer the highest quality of solutions. Our extensive experience working with some of the world's leading brands is a testament to our ability to consistently deliver award-winning levels of service across all areas.

Services

Appointment Scheduling Services

We provide comprehensive appointment scheduling services, ensuring all your bookings are handled seamlessly. Furthermore, should you experience a sudden influx of calls, our team is equipped to manage the surge effectively.

Bilingual Contact Center

We offer out call center services in both English and French.

Customer Complaint Outsourcing

We provide expert outsourcing solutions for managing customer complaints. Our highly trained and professional team is adept at navigating intricate inquiries and challenging situations.

Inbound and Outbound Call Center Services

We offer a comprehensive range of calling services, both inbound and outbound. Our expertise spans from scheduling appointments to managing seamless communication between your business and its customers via inbound calls.

Multi Channel Call Center Services

We provide a variety of call center services to suit your needs. Whether you prefer communication via phone, email, or web chat, our team is equipped to assist you effectively.

Outsourced Customer Satisfaction Surveys

We provide customer surveys for your business. We can help to gauge satisfaction and address any issues, and enhance the overall success of your business.