KPI Connect always works to display excellence. The company and its employees are the proud recipients of more than 12 awards from not only industry, trade, and government but also other groups and people that have validated us and our work. These awards are in various key aspects of Contact Center Success. Moreover, they demonstrate why KPI Connect holds a great 17-year track record of being 100% on time, on budget, and in scope with sales, customer service, and marketing contact services. Also, the awards show that our company works hard to promote team work and placing value in employees. Certainly, our KPI Connect would not be where we are today without our team.
Best in Class Award
Computer World Honors Program
Winnipeg-based KPI Connect Ltd. is a leading North American customer contact and relationship management company. The prestigious Computerworld Honours Program recognizes our innovation, leadership, and success. Our customer information and response program and handling of the Bridgestone/Firestone tire recall program brought us our nomination from Cisco Systems. The KPI Connect Outsource Multi-Channel Customer Service case study of the Firestone Recall Program is now part of the Smithsonian Institute's permanent archives. This collection includes the world's most innovative applications of technology, which have been deemed "Best in Class."
Business Excellence
Consumer Award
Consumer Choice Award for Business Excellence - 2009. The symbol of the Consumer Choice Award is considered a seal of excellence and the coronation of local businesses ' efforts and achievements. The award stands for the most valuable reward of all: the knowledge that a company has earned the trust and loyalty of consumers in their community.
Best Environment Award
This award notices efficiency of many aspects of a center. Firstly, the honour addresses the recipient's design and ergonomics. Secondly, notice is taken of the cleanliness of the center. Thirdly, employee incentive programs receive applause. Lastly, the unique features of the company that promote employee pride are a vital part as well.
Best Technology Award
Science and Technology Board
The award grants praise for end-user friendliness, innovation in service, and efficiency with cost. Also, this tech award salutes impact and value added to agents and customers, redundancy and business continuity planning. However, there are also other elements that this award values.
Community Award
This award praises active involvement of company team members in many charitable programs that take place in their communities. Businesses such as ours would not be able to achieve success without the people in our community. Therefore, KPI Connect will continue to give back to show how much we cherish the community.
Best Training and Performance Award
This award appreciates dedication to employee education. Moreover, the award places an emphasis on constant performance improvement and benchmarking. Indeed, our company places value on making sure our team can feel that their training prepares them well for their work!
KPI Connect has a number of Manitoba Excellence in Contact Centre Achievement (MECCA) awards from the annual MECCA Gala in Manitoba, Canada. The Manitoba Customer Contact Association (MCCA) organizes the MECCA Awards. MCCA always promotes excellence and evokes pride within the contact center industry. Our company is proud to hold the awards from MCCA. Moreover, these awards inspire us at KPI Connect to keep holding our work to a high standard!