Lengthy hold times are a cardinal sin for any business. Once a customer has been banished to the dark void of the hold queue, there is a one-in-three chance that they give up after waiting less than two minutes. What’s more, they may never try calling back again. Rather than losing both existing and potential […]
Category Archives: Contact Center
Customer Satisfaction Survey Benefits
There is no doubt that a successful business is the dream of any entrepreneur in North America. The easiest way to make that dream come true is to ensure that the customer is totally satisfied with your product or brand. The most successful companies are those who give their clients the opportunity to speak aloud, […]
The Value of Customer Complaint Investigation
Every company in North America wants to satisfy their clients, and one of the easiest ways to achieve this goal is to improve their products and services. The investigation of customer complaints will help the company solve problems involved with their products and discover unforeseen ones. The process of investigation must include as many details […]
Call Agent Job Description and Duties
Working in a phone center can be a great opportunity for professional development and personal growth. The right candidate will have excellent communication skills, good organization, and an eye for detail. We have outlined here some of the different job duties, necessary skills, and qualifications below. As well we discuss what our agency will do […]
What’s the difference? Call Center vs Contact Center.
Traditionally many companies, especially telecommunications companies and service organizations, have used call center agent companies. As the name implies, call centers handle calls. You may also have heard about contact centers, but what are they? Which one is best? Let’s look at call center vs contact center and see what the difference is between […]