Customer feedback is an invaluable tool for any business looking to improve its products and services. One of the most effective ways to gather this feedback is through customer surveys. By utilizing customer surveys, businesses can gain valuable insights into their customers’ experiences, expectations, and preferences. In this blog post, we will explore the top […]
Category Archives: Contact Center
Reducing Average Handle Time in a Contact Center
Average Handle Time (AHT) is critical to measure the efficiency of a contact center. AHT is the calculation of the average period of contact between an agent and a customer. The seemingly simple measurement of time will help improve the productivity of the center. Additionally, customer satisfaction is more likely to get better after learning […]
Everything You Need to Know About Contact Centers
Contact centers handle incoming and outgoing phone calls with a team of agents (or advisors). These centers help businesses with customer support, telemarketing, market research, handling queries, and much more. Moreover, the agents help with company image as they resolve issues to create a happier, stronger customer base. KPI Connect Solutions Inc. was founded in […]
Why a Telco Should Outsource Their Call Center
Currently in the telecommunications world, there is discussion about the benefits of outsourcing call center operations. Often, a hands-off approach is seen as risky and unnecessary. However, the truth is that when a company chooses to outsource, it can be one of the most successful ways of generating and maintaining customer loyalty. There are other benefits […]
Why Proper Customer Service Email Communication is Important
Email communication is important for customer service. There are a lot of email scripts and templates out there. They are pretty easy to find, and all you have to do is copy and paste to use them. Sure, they are a quick way to communicate with your customers. However, scripted email responses are not the […]
Why Your Pharmacy Will Benefit When you Outsource Customer Service
Pharmacies handle a great deal of sensitive, personal information. Not only do they fill people’s medication, they are also privy to knowledge of people’s ailments. Also, they have all of their client’s medical, insurance, personal information, and more. Most people see pharmacies as one of the most trusted community businesses. The pharmacy is meant to […]