Regardless of what kind of business you are running, you need a prompt and efficient customer service department. You can foster stronger customer relations, boost your retention rates, and increase your loyalty to your brand with solid customer service. However, as your business expands, you experience growing pains. For example, there are more questions and […]
Category Archives: Call Center
Professional Call Center Etiquette
With how much modern communication takes place on a screen, proper telephone manners often falls away. Texts, emails, online chats and social media are so popular. Since voice contact still accounts for a large daily part of business, professional call centers value a respectful approach talking to customers on the phone. Good call centers are built […]
Why You Should Outsource Your Overflow
Call volume for any business fluctuates from day to day. Some days you may have little to no calls, however, other days you may have very high call volume. If you are not prepared to deal with the number of calls you are receiving, you may end up missing calls, which is bad for business. […]
Call Agent Job Description and Duties
Working in a phone center can be a great opportunity for professional development and personal growth. The right candidate will have excellent communication skills, good organization, and an eye for detail. We have outlined here some of the different job duties, necessary skills, and qualifications below. As well we discuss what our agency will do […]
9 Benefits of Outsourcing to a Contact Center
Some Ways Outsourcing Calls Benefits Businesses Outsourcing some of your phone contact with your customers is a valuable business concept that deserves some serious consideration. In addition to saving money, there are many advantages to a call center as opposed to setting up an in-house option. Customer Satisfaction: By outsourcing to a call center like […]
Inbound or Outbound? What Is the Difference Between the Types of Call Centers?
There are advantages to both inbound and outbound call centers. Each serves a specific purpose. Each center serves to support a business in marketing and sales. Both inbound and outbound centers are essential to the functioning of an organization. There are clearly defined differences between both types of phone centers. This is a description of […]