Just about any business owner or manager has an understanding that gaining customers is very difficult. They also know that keeping them is even harder. That is where a loyalty reward program can make a big impact. According to MaCorr Research, 6 percent of Canadians change where they shop to get reward points. The program […]
Category Archives: Call Center
Good and Bad Customer Service Trends
New customer service trends emerge all the time because everyone is looking to improve their company’s customer service. Your customers are the lifeblood of your company, so adopting new customer service techniques and mediums can vastly benefit your company. However, just because they are trending does not mean that all of these techniques are effective. […]
Outsourcing Your Car Dealership Customer Service Makes A Difference to Your Bottom Line
The pervasive nature of smartphones and social media allows the connection. Both potential and existing customers can reach businesses and brands – and vice versa – with ease. A business can no longer thrive solely based on high-quality products and services. Multi-platform customer service is the big key to great success. Your car dealership is not […]
Great Ways to Reduce Hold Times
Hold times can be a call center’s worst enemy. When a customer contacts a business, the last thing they want is to sit on hold. Making them wait even longer than expected is sometimes unforgivable. The average caller generally hangs up after less than two minutes on hold. Also, more than one-third of clients never […]
Should You Have a Bilingual Customer Service Department?
If you do not have bilingual customer service agents working in your customer service department, your customers are definitely missing out. By having agents who can speak two languages, they can speak to a larger number of customers. That means, your company sees improved sales and profit for your company. As a business, you need to […]
Improve The Efficiency Of Your Customer Service Department
Even if your product or service is great, customers remember their interaction with your company the most. For this reason, a good customer service team and fast responses improve the image of your company and your customer service department. If your customers experience long hold times, they will hang up. Every lost call is a […]