Currently in the telecommunications world, there is discussion about the benefits of outsourcing call center operations. Often, a hands-off approach is seen as risky and unnecessary. However, the truth is that when a company chooses to outsource, it can be one of the most successful ways of generating and maintaining customer loyalty. There are other benefits […]
How a Building Supply Company Benefits from Outsourced Customer Service
Building supply companies are using new features and gimmicks, making the industry competitive. Maintaining a standard of quality customer service and working to guarantee that your customers receive a high level of service every day, is hard when employees have other tasks to focus on. However, how you treat your customers is important to set your […]
Why Outsourcing Your Loyalty Reward Program Support Makes Sense
Just about any business owner or manager has an understanding that gaining customers is very difficult. They also know that keeping them is even harder. That is where a loyalty reward program can make a big impact. According to MaCorr Research, 6 percent of Canadians change where they shop to get reward points. The program […]
Good and Bad Customer Service Trends
New customer service trends emerge all the time because everyone is looking to improve their company’s customer service. Your customers are the lifeblood of your company, so adopting new customer service techniques and mediums can vastly benefit your company. However, just because they are trending does not mean that all of these techniques are effective. […]
Why Proper Customer Service Email Communication is Important
Email communication is important for customer service. There are a lot of email scripts and templates out there. They are pretty easy to find, and all you have to do is copy and paste to use them. Sure, they are a quick way to communicate with your customers. However, scripted email responses are not the […]
Outsourcing Your Car Dealership Customer Service Makes A Difference to Your Bottom Line
The pervasive nature of smartphones and social media allows the connection. Both potential and existing customers can reach businesses and brands – and vice versa – with ease. A business can no longer thrive solely based on high-quality products and services. Multi-platform customer service is the big key to great success. Your car dealership is not […]