Lengthy hold times are a cardinal sin for any business. Once a customer has been banished to the dark void of the hold queue, there is a one-in-three chance that they give up after waiting less than two minutes. What’s more, they may never try calling back again. Rather than losing both existing and potential […]
Monthly Archives: December 2018
Great Ways to Reduce Hold Times
Hold times can be a call center’s worst enemy. When a customer contacts a business, the last thing they want is to sit on hold. Making them wait even longer than expected is sometimes unforgivable. The average caller generally hangs up after less than two minutes on hold. Also, more than one-third of clients never […]
Is Outsourcing To A Contact Center Right For My Business?
The days of outdated call centers are long gone, and outsourcing is becoming a great option for businesses. No more does customer service come last, or are calls per hour the most important performance metric. We are now in the era of the modern contact center, and customer service is the number one priority. Modern […]
What Are Appointment Setting Services?
In the competitive modern marketplace, staying connected with clients is more vital than ever. Business growth depends greatly on our customers. With the rise of the internet, consumers now have more choices available to them. As with any relationship, steadfast communication is the key to fostering a positive and long-lasting bond with clients. One method of keeping […]
Should You Have a Bilingual Customer Service Department?
If you do not have bilingual customer service agents working in your customer service department, your customers are definitely missing out. By having agents who can speak two languages, they can speak to a larger number of customers. That means, your company sees improved sales and profit for your company. As a business, you need to […]