Services

KPI Connect Call Center Services

All of KPI Connect's Contact Center Solutions are delivered using our Contact Ecosystem model on our integrated, Unified Communication Platform. This model is incredibly flexible, allowing for easy scaling up or down to meet your specific needs. Furthermore, if you desire to utilize a combination of your own resources and those of KPI Connect, we are more than happy to make that accommodation.

You can be confident that our agents, equipped with the latest and most effective training and resources, will represent your brand to the highest standard. Our extensive experience working with some of the world's leading brands is a testament to our ability to consistently deliver award-winning levels of service across all areas. Whether your customers interact with us via phone, email, social media, or marketing, they will be treated as our own.

Sales

Inbound Sales Contact Center

Our Sales Service is dedicated to helping you stay ahead of the game. We offer a variety of programs, including lead generation, win-back, up-sell, and appointment scheduling. All these services enable you to increase revenue both inbound and outbound. Trust us to provide you with the services you need to succeed.

Customer Service

Customer Service

The focus of servicing lies in retaining customers and increasing their lifetime value, while surpassing their expectations. Renowned Fortune 500 enterprises have opted for our services in areas such as outsourced customer care, technical support, product support, customer support, and overflow.

Marketing

Marketing Services

KPI Connect's service focuses on forging and improving connections with your clientele. We do this through various methods such as conducting surveys to gauge customer satisfaction, making product announcements, organizing marketing events, and crafting effective email campaigns. Furthermore, we can help strengthen your relationships with your customers.

All KPI Connect Contact Centers offer:

Rapid Response Service

We are known for our rapid response to critical situations and achieving exceptional outcomes within a matter of days. Should urgent action be required, do not hesitate to reach out o us for immediate support.

Brand Agents

Our experienced agents convey your brand effortlessly, creating engaging and non-disruptive conversations. We excel at embodying your brand's voice, image, and behavior, as evidenced by our low agent attrition rate of less than 5%. We take our responsibility to speak on behalf of our clients seriously. Discover how KPI Connect's agents expertly represent your brand through authentic interactions.

Performance Training

Throughout the program, each client program is provided with proven training approaches to enhance their performance, service, and knowledge. All agents are equipped with training on effective selling, up-selling, and cross-selling techniques. Be sure to inquire about KPI Connect's exclusive performance management process.

Reporting and Analysis

Our Reporting & Analytics Portal offers a variety of methods, delivery channels, and levels of detail for you to choose from based on your specific needs and interests. These tools are designed to assist you in effectively interpreting the results of your programs, as well as making any necessary adjustments to improve their effectiveness.

Consultative Approach

At KPI Connect, our approach to understanding your business and improving your programs is founded on the principles of collaboration, communication, and connection. By becoming an extension of your company, we aim to deliver results that go beyond your expectations. To achieve this, we develop a comprehensive understanding of your business needs and work to continuously expand our knowledge through collaboration with industry partners. Our goal is to uncover innovative ways to create additional value, resulting in lasting relationships with our clients.

 

Receive a Customized Package for Your Unique Needs

Given that each business is unique, it is crucial to develop an approach and employ services that cater to specific requirements. To this end, we extend an invitation to you to contact us at any time to discuss the objectives and needs of your company. Our team would be thrilled to collaborate with you and provide a customized solution that would propel your success to greater heights. Reach out to us today by calling 1-877-828-5057.