We have Managed over 1 Billion Contacts
across our Global Call Centers

People before profit. - Bonobos Ninja Customer Service Motto

banner image
banner image
banner image



Company Overview

KPI Connect’s philosophy – collaborate, communicate and connect – is the cornerstone of our consultative approach to understand your business and strive to continually improve your programs by becoming an extension of your company. Developing a deep understanding of the needs of our client partner’s business and delivering best in class results that surpass their expectations is our starting point. Continuously expanding that understanding to collaborate with our partners to uncover ways to create new layers of value through innovation produces results that are the ultimate means by which we form lasting relationships.


Founded in 1994 as The Faneuil Group, KPI Connect is an award winning, unified Contact Center Provider with 100% on time, on budget, and in-scope track record for more than 17 continuous years.

  • Two global contact centers
  • On-premise and remote agents
  • Blended multi-channel solutions
  • Multi-lingual
  • Unified communication platform


consumer award

Demonstrating excellence is a way of life at KPI Connect for which the company and employees are the proud recipients of more than 12 awards from industry, trade, government, and other groups and associations that have validated our excellence.

Recipient of the Consumer Choice Awards-2009. The symbol of the consumer choice awards is considered a seal of excellence and the coronation of localĀ business efforts and achievements.